Store Policies (Order, Deliveries and Refunds)

 

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.

 

ORDERS ON PRE-ORDER:

All orders come out together, so if you order an item on pre order with an item thats not on pre order, your items will not be shipped separately, so we suggest making separate orders if you want non pre-ordered items to come earlier.

 

(Due to Corona orders are taking longer than usual, so please bare with us)

 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

When you order, please allow the process time to be up to 1 week, due to the increased amount of orders and as it is a sale period.

Orders may take up to 7 Working days to Process due to the increased amount of orders, and being in a sale period. When your order is shipped you will receive an email. 

HOW LONG IS SHIPMENT?

All UK orders are 48 Hour tracked however due to Covid, some orders are taking much longer.

For all international orders, please expect shipping to take 3 working days - 2 months depending on location and type of shipping, also due to corona orders are taking longer.

If you do not  

REFUNDS?

We do not give refunds on orders you've received and used.

If your product arrives damaged, you must send us a photo straightaway as soon as the product arrives or within 24 hours with the broken bottle and damaged product and packaging. We DO NOT give refunds for products that you damaged yourself.

Products that are delivered to the postal office and not picked up may be sent back to us, if that is the case, you must pay for shipping for it to be returned back to you, we will not provide a refund.

For EU, as the UK has now left the UK there is now a 50% chance you may have to be required to pay customs charges, if this is the case, we cannot refund your item as this is out of our control and new rules are always being changed due to Brexit.

Issues with orders once we have shipped it.

All our orders are tracked, once you receive your tracking information, if there's an issue with your order, contact the shipping company as we are not responsible for the mail once it leaves our warehouse. The only way we will get involved is if the shipping company can provide evidence they made an error  after all their investigation. Once this can be proven, we will do the necessary steps to make sure your order is sorted out accordingly.

Thank you

 

 

 

 

 

(Our company name Zarina O Cosmetics)

Company number: 11891548

 

Based on 343 reviews
73%
(252)
11%
(38)
8%
(26)
3%
(9)
5%
(18)

Absolutely love this soap and Sapo!! Mad I didn’t buy more the 1st time. I never found a soap I could use daily on my sensitive face without irritation until I started using this one. It even faded blemishes. I have really dry skin, this soap helped with that as well. The Sapo helped give my body the scrub it needed. It was sensitive enough for my kids as well. Definitely will be buying again. If you’re thinking about this purchase just make it sis !! it’s definitely worth it.

L
ZOC African Exfoliating Sponge
Latia Miya Brown Regan
New will I ever look back

Amazing, makes me feel so clean, my body acne has been decreased, skin feels so soft. Told friends and family to buy one as absolutely amazing!

Why is it so small? It cost £50 in total and it’s so small

Okay sorry for the initial bad review. It’s actually amazing!!! Worth it

Brilliant. My skins never felt softer

Did not receive product and could not track

Love it

My skin feels so clean and baby soft when i use this, the price did put me off but the amount of
Good reviews it has i just had to try it. Definitely worth it and it lasts, doesn't fray or tear, lathers up really well too!

C
Hair Oil
Chanice Symone
Should have added this oil in my hair care a long time ago

I started using this hair oil nearly 2 months ago when I had my sew in, I added the oil on my leave out and it kept my hair moisturised I also add drops through my braids underneath and ir felt so good on my scalp, it helps with the itchiness in my scalp.

I have since remove my sew in and was surprised with how my hair has grown 2 inches.

This oil is now part of my hair care routine. I will now by the 100ml when I can. Will definitely by this and highly recommend this product

A
TemiTumeric Face and Body Soap
Amelie Korolewicz Rose
Not suitable for sensitive skin!

Used on my face once and the next morning I had puffy eyes which didn’t go down for three days and broke out massively on my forehead and chin.

C
Hair Oil
Chanyka Shea
Hair growth

Love this oil
Abit pricey but definitely worth it!
My. Hair is so strong long and healthy

S
Hair Oil
Shainoni

Love the smell, I believe the product is working. Just wish my top of the bottle would come off easier

So happy I can't wait to use the product 😘♥️💕beautiful package

F
Hair Oil
Fatima

Very happy with delivery and fast delivery good package so happy I can't wait to use it and see my results

j
Hair Oil
johnson

Amazing product! I have always had hair that failed to grow.. until I found this! After one bottle my hair started to grow. It is now enough for a small bob! So I’ve bought another two bottles! The oil feels good and smells great. Thank you! I’m a fan

A
Hair Oil
Antoinette Charlery

Hair Oil

H
Shower Combo
Hajnalka Bogyo
I love the Shower Combo ^^

I really enjoy using the shower combo and it does feel like it made a difference for my skin. I noticed the biggest change using it on my face, my breakouts are so much less red and annoying I love it I am about to order some more of the soap and a shower combo for my mum as a present ^^ Thank you so much!

first time using this and its very exfoliating got rid of my shaving bumps i like it and it came quick.

MJ Hair Oil

At first the scent is a little overpowering. I use my hair oil mainly at night, then cover with a bonnet. Over night the oil sinks into the scalp and the scent softens. My hair smells so much better.

I would recommend as I’ve also seen some growth.

C
Shower Combo
Caitlin

Came in good condition

Really makes a difference to the skin

N
Hair Oil
Nerissa Willis
Hair oil

I can see abit of improvement..So I will see what happens in a few months.

W
Hair Oil
Whitney Mckenzie
Good oil

I thought it would keep my daughters hair not moisturised but all good

Not made any difference to the pigmentation on my face yet , l think it was a waste of money 😑 😒 😕

C
Shower Combo
Catalina

Beautiful on the skin !! I have eczema and I could see a difference after just a week !! I love this product so much 🫶🫶

E
Hair Oil
Evelyn

I had bald patch on my hair and itching but few weeks of using the oil, my hair is growing back and the itching have stopped 👌🏾 am ordering one for my daughter today.

S
Shower Combo
Shirin Fahmida Sadique
Was okay,

Left skin feeling really clean, wouldn't say it had much of an effect on dark spots or rough skin. It's been 8/9 weeks, maybe I just need to keep going for a bit longer