Refund policy

Thank you for shopping with Zarina O Cosmetics! We want you to love everything you purchase. If you’re not completely satisfied, we’ve made the returns process as easy as possible.

 

Returns

We accept returns on unused and unopened items within 30 days of delivery. If you’ve had a change of heart and your order hasn’t been opened or used, please let us know and we’ll guide you through the return process. Please note that we do not cover return postage costs.

Due to hygiene considerations, African net sponges cannot be returned if the hygiene sticker has been removed or the item has been used

 

Order Cancellations

If you’ve placed an order and need to cancel it, you can do so easily—just reach out to us before it’s packed and shipped! We’ll cancel your order for you, no problem.

 

Damaged or Defective Products

 If you’ve received a damaged or defective item, we’re truly sorry about that! Please contact us within 1 business day at enquiries@ZarinaOCosmetics.com and send us a photo of the issue. We’ll get that sorted out for you right away!

 

Lost Packages

 If your order hasn’t arrived within 10 working days after the estimated delivery date, don’t worry! Just reach out to us so we can work with the carrier to file a claim and arrange for a replacement. 

If your order hasn't arrived please contact us within 30 days of your expected delivery date. 

Customs 

If an order is returned to us by the customer, shipping costs are non-refundable and will be deducted from your total refund

Got Questions?

 If you need any assistance or have questions about your return or our policies, don’t hesitate to reach out! You can email us anytime at enquiries@ZarinaOCosmetics.com