Store Policies (Order, Deliveries and Refunds)

 

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.

 

ORDERS ON PRE-ORDER:

All orders come out together, so if you order an item on pre order with an item thats not on pre order, your items will not be shipped separately, so we suggest making separate orders if you want non pre-ordered items to come earlier.

 

(Due to Corona orders are taking longer than usual, so please bare with us)

 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

When you order, please allow the process time to be up to 1 week, due to the increased amount of orders and as it is a sale period.

Orders may take up to 7 Working days to Process due to the increased amount of orders, and being in a sale period. When your order is shipped you will receive an email. 

HOW LONG IS SHIPMENT?

All UK orders are 48 Hour tracked however due to Covid, some orders are taking much longer.

For all international orders, please expect shipping to take 3 working days - 2 months depending on location and type of shipping, also due to corona orders are taking longer.

If you do not  

REFUNDS?

We do not give refunds on orders you've received and used.

If your product arrives damaged, you must send us a photo straightaway as soon as the product arrives or within 24 hours with the broken bottle and damaged product and packaging. We DO NOT give refunds for products that you damaged yourself.

Products that are delivered to the postal office and not picked up may be sent back to us, if that is the case, you must pay for shipping for it to be returned back to you, we will not provide a refund.

For EU, as the UK has now left the UK there is now a 50% chance you may have to be required to pay customs charges, if this is the case, we cannot refund your item as this is out of our control and new rules are always being changed due to Brexit.

Issues with orders once we have shipped it.

All our orders are tracked, once you receive your tracking information, if there's an issue with your order, contact the shipping company as we are not responsible for the mail once it leaves our warehouse. The only way we will get involved is if the shipping company can provide evidence they made an error  after all their investigation. Once this can be proven, we will do the necessary steps to make sure your order is sorted out accordingly.

Thank you

 

 

 

 

 

(Our company name Zarina O Cosmetics)

Company number: 11891548

 

Based on 315 reviews
74%
(234)
11%
(35)
7%
(23)
3%
(9)
4%
(14)

Has made my skin feel so soft and the soap has helped my skin so much

A
Hair Oil
AminA Rabiu

Hair Oil

D
Hair Oil
Dein Lawson
New hair growth

I've been using Zarina’s hair oil and I'm amazed at the improvement in my hair growth. After experiencing hair loss post-COVID, which left me feeling disheartened, I tried various hair growth oils with minimal results. Now, I'm looking forward to getting another bottle.

Z
Hair Oil
Zana Kaye
Great oil

Amazing just cut my hair, and it's aiding my hair growth.

Excellent

I can see a difference in the smoothness of my skin. I know some people have commented that it helped get rid of chicken skin but unfortunately that isn’t the case for me. Will continue to use and recommend though as am enjoying the current results. Thank you

j
Hair Oil
johnson

Great I want more!!’ My hair is growing and feels silky

N
Hair Oil
Nisha

I feel like I’m seeing results already amazing stuff

P
Shower Combo
Priti Phillips
Hyperpigmentation! What hyperpigmentation

The tumeric soap and wash cloth is absolutely amazing! For years I’ve tried so many expensive creams and potions to try and get rid of my dark armpits and thighs… I’ve been using this for a month and even my husband commented how clear and soft my skin looked!!!!

TemiTumeric Face and Body Soap

Fast shipping! Good quality and soft but firm

D
Hair Oil
Dee Bryan
Hair oil.

I unfortunately bought 2 and I have seen no difference. 😞

T
Hair Oil
Tashaun

Not sure yet but keeping hair moistured

I like the product, I need short ones for my face like wash cloths.

M
Hair Oil
Maryam

Always amazing! It’s a must buy

Love it still get the odd break out but has helped loads.

ZOC African Exfoliating Sponge

C
Hair Oil
Charity Bentil
Hair oil

This is a completely sham!!
I have been using it for 6weeks and it’s made no difference. Complete waste of £25😤

Straight 5. Good quality. Love it. Will be ordering more soon.

No difference

I have not seen any change. Still using it but its nt working

Great product.

Absolutely love 😍😍

Jeg fikk ikke den order

A
Hair Oil
ANGELA

GuaranteeD.... BUY IT, PURCHASE IT, GET IT!... I'VE USED THIS TWICE AND I ALREADY FEEL THE DIFFERENCE..
..